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Scandinavian Customer Service Expert

2 weeks ago


Århus, Århus Kommune, Denmark CYBEX GMBH Full time
Job Description

CYBEX is a company that puts the needs of its customers at the heart of its brand. We question the status quo and challenge the establishment to become a leader in child safety and an innovative lifestyle and fashion brand for parents.

We offer car seats, baby carriers, kids furniture, and strollers enabling parents to keep their little ones safe in style. With rapid growth in recent years, we're looking for ambitious talent to contribute to our success story.

Main Responsibilities:
• Order processing via phone, email, or EDI package
• Planning deliveries and following up on logistics issues
• Supporting accounts payable and finance department
• Main contact for customers, key accounts, and distribution partners
• Carrying out administrative and organizational tasks
• Handling customer complaints
• Assisting in testing new transaction & processes in SAP

Requirements:
• Good to great MS office knowledge, SAP/ERP knowledge would be a plus
• Very good English language skills with good command on Danish / Swedish
• Relevant work experience as office administrator
• Knowledge of customer service principles and practices
• Excellent communication skills, highly motivated, structured

Working at CYBEX
CYBEX operates globally and has employees from over 29 nations. If you're keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you've come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products, you'll have the chance to develop your personal profile in an international environment.