Strategic Customer Engagement Leader

2 weeks ago


Copenhagen, Copenhagen, Denmark Celonis Full time

About Celonis

Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes.

The Role

As a Client Value Partner (CVP), you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

Key Responsibilities

  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.

Requirements

  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
  • Extensive experience in achieving business objectives through the deployment of software solutions.


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