Content Developer

2 days ago


Copenhagen, Copenhagen, Denmark Monta Full time

We're looking for a talented Content Developer to join our cross-departmental Content Team. Your main responsibility will be to translate complex technical details into clear, concise, and accessible content for varied audiences.

Key Responsibilities:
  1. Product Updates
  • Create clear and concise release notes summarizing new features, enhancements, bug fixes, known issues, and technical requirements.
  • Monitor and document release readiness, including managing release notes and deployment guides.
  • Create and maintain high-quality documentation such as user guides, API references, and developer documentation.
  • Ensure that internal and external documentation aligns with the latest product updates and release cycles.
Help Center Management
  • Maintain and expand the Help Center ensuring articles are current, clear, and comprehensive.
  • Create and update technical documentation, user guides, and FAQs based on evolving product features and customer needs.
  • Manage the search engine and tagging matrix in the Help Center.
Content Development & AI Integration
  • Leverage AI tools for content localization, updates, and adjustments.
  • Collaborate with CX and Content Team to train and enhance our AI chatbot.
  • Work closely with CX to implement content updates, webhooks, and API calls.
  • Support in the production of Loom videos, slide decks, and other content.
Agent Support & Knowledge Sharing
  • Act as a bridge between development, support, and customer-facing teams to ensure smooth knowledge transfer.
  • Provide training materials or technical insights to support teams post-release.
Tools & Collaboration
  • Utilize the latest tools and software for content creation.
  • Work closely with cross-functional teams to gather information, prioritize content needs, and ensure alignment.


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