Journey Researcher

2 weeks ago

Copenhagen, Copenhagen, Denmark YouSee Full time
Journey Researcher - En Nyckelkomponent i CX
Som Journey Researcher bliver du en integrerende del af vores CX & Journeys-team, der er en nyetableret afdeling i hjertet af YouSee. Vi søger efter en person, der kan levere dybdegående research og analyser af udvalgte kunderejser. Du skal være i stand til at afdække kundebehov og identificere pain points, samt spotte konkrete forbedringsmuligheder.

Opgaver:
  1. Tilbageholdelse af data ved hjælp af kvantitative og kvalitative metoder.
  2. Vedligeholdelse af dokumentation og visualisering af kunderejser.
  3. Afspørgsel af årsager til painpoints i journeys.
Ud over disse opgaver vil du være ansvarlig for at præsentere analyser og anbefalinger til stakeholders for at sikre opbakning til forbedringstiltag.

Krav
Vi søger efter dig, der har minimum 5 års erfaring med at udføre dybdegående research og analyse/mapping af kunderejser, brugerundersøgelser eller service design. Du skal være metodisk og have en struktureret tilgang til opgaver. Desuden skal du trives i samarbejdsroller og kunne engagere og facilitere på tværs af teams.

Hvad får du?
I CX & Journeys bliver du en del af et team, hvor det sociale er forankret i arbejdsdagen. Vi har fx fælles frokost hver mandag og fælles morgenmad hver fredag. Det er vigtigt for os, at der er plads til en fornuftig worklife-balance.

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