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Office 365 and SharePoint Technical Expert
7 days ago
To succeed in this role, you will need to possess a strong background in IT support services, specifically in a Microsoft environment. A minimum of 3 years of experience in handling various first-level support requests is required.
You should also have proven experience providing first-level support for Office 365 accounts, SharePoint, and OneDrive. English proficiency at C1 level or higher (CEFR), both written and spoken, is mandatory.
A strong communication approach, user orientation, and ability to work in a multicultural environment are essential. Desired experience includes Windows administration, OTRS or other ticketing systems, and international project work.
Desirable Skills:
- Windows administration using various software management tools
- Experience working on international projects
- Familiarity with OTRS or other ticketing systems
- Helpdesk consulting services and PC support experience
