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Scandinavian Customer Engineer

2 weeks ago

København Huse, Denmark MatchMaker AS Full time
Job Summary

This is an exciting opportunity to join our team as a Technical Support Engineer in Denmark. As a key member of our support organization, you will be responsible for delivering exceptional technical support to our Scandinavian customers and collaborating with the sales team to resolve technical and logistical issues.

Main Responsibilities
  1. Customer Support: Provide timely and effective technical support to customers via phone, email, or on-site visits.
  2. Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experience.
  3. Troubleshooting and Analysis: Analyze and troubleshoot complex technical issues, escalating when necessary to escalate to senior engineers or external experts.
  4. Product Knowledge: Develop and maintain in-depth knowledge of our products and services, staying up-to-date on new features, releases, and best practices.