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Senior Manager of Customer Support Initiatives
2 weeks ago
We're seeking a highly skilled Senior Manager to lead our customer support operations and drive transformative change within our organization. As a key member of our team, you'll be responsible for developing and executing strategic initiatives that enhance our customers' experiences.
You'll work closely with cross-functional teams to design and implement customer-centric solutions, leveraging your expertise in project management and customer care. Your goal will be to deliver exceptional customer service while driving business growth and revenue expansion.
- Design and implement customer support project roadmaps, aligned with 3Shape's business objectives.
- Oversee the entire lifecycle of customer support projects, ensuring timely delivery, budget adherence, and scope compliance.
- Leverage your knowledge of customer care metrics and analytics to inform data-driven decision-making.
- Foster collaboration and alignment across regional teams to ensure seamless execution and integration of customer care projects.
3Shape A/S is a dynamic company committed to innovating advanced patient care. We create cutting-edge technology and imaging techniques for non-technical medical professionals, providing them with intuitive tools and seamless user journeys.
