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Senior Customer Success Business Partner

3 weeks ago

Copenhagen, Copenhagen, Denmark Templafy Full time

Crafted for ambitious professionals, this role offers a unique blend of strategic guidance and customer advocacy. As a Senior Customer Success Business Partner at Templafy, you will be responsible for guiding our global enterprise customers along the value realization path, ensuring they receive positive return on investment (ROI) on their initial use case and paving the way for expansion to new business units and new use cases.

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  • About us: Templafy is the next-gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work, allowing companies to drive governance, efficiency, and ultimately business results.
  • We support millions of users and enable over 800 enterprise customers, including KPMG, IKEA, BDO, and more.

Customer Success at Templafy: You will be accountable for Gross Retention Rate and Net Retention Rate, delivering an excellent enterprise customer experience, responsive to needs and proactive with strategic advice. This requires a deep understanding of our customers' businesses and how Templafy can drive positive business outcomes towards cost savings and revenue generation.

Key Responsibilities: As a Senior Customer Success Business Partner, you will own your portfolio of ~20-25 global enterprise customers, working closely with internal stakeholders across Account Management, Solutions Engineering, and Technical Support to achieve your goals. You will become a trusted advisor to your customers, helping them to fully adopt and realize the current and future value of the Templafy solution.

Requirements: To succeed in this role, you will need:

  • A Bachelor's degree
  • 6+ years of work experience, with 3+ years of B2B Customer Success or Account Management experience
  • Experience engaging with and presenting to external senior-level stakeholders (VP and above) at Fortune 500 companies
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Self-motivated with a business-oriented and customer-focused mindset
  • Exemplary communication, presentation, and client engagement skills
  • English language fluency is required; other foreign languages would be an asset