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Technical Service Representative

1 week ago

Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Bang & Olufsen Full time
Job Description

As a Technical Service Representative for Bang & Olufsen, you will be the face of our brand for our customers, retail partners, and VIP clients. Your primary responsibility will be to handle technical issues related to our premium audio-visual products, providing expert advice and assistance to clients.

You will work independently from home when not on the road, using our Microsoft field service software on both laptop and tablet. A valid driver's license and passport are required for frequent travel across the middle and east parts of Denmark.

Key qualifications include proven experience in service, strong technical competencies in connectivity, installation, configuration, diagnostics, and systematic troubleshooting. Solid project management skills, attention to detail, and organization are also essential. Excellent communication skills and a customer-first approach are crucial in this role.

You will have the opportunity to work with our most valued customers, providing unique experiences and ensuring their privacy and confidentiality are maintained. You will also participate in service and retailer meetings, sharing insights and updates on technical activities.