Corporate Field Service Technician Specialist

4 days ago

Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Bang & Olufsen Full time

At Bang & Olufsen, we are seeking a highly skilled and service-minded Corporate Field Service Technician to join our team in Denmark. This role offers the opportunity to travel extensively while representing one of the world's most iconic brands.

Career Opportunities: Corporate Field Service Technician - Zealand Region (Remote)

Are you passionate about technology and dedicated to providing exceptional customer service?

As a Corporate Field Service Technician, you will be the face of Bang & Olufsen for our customers, retail partners, and VIP clients across Denmark. Working remotely and traveling up to 80% of the time, you will handle troubleshooting, system integration, repairs, and installations of our premium audio-visual products. You will also have the option to use our office in Lyngby when needed.

This role requires a unique combination of technical expertise, excellent communication skills, and a proactive, customer-oriented mindset.

Key Responsibilities
  • Execute troubleshooting, system integration, configurations, and repairs in private residences and retail stores.
  • Lead and support selected installation projects, ensuring seamless execution and high-quality results.
  • Provide 360° project support, including planning, documentation, execution, and follow-up in collaboration with retail partners and the corporate service team.
  • Deliver exceptional customer experiences, acting as a trusted advisor and technical expert.
  • Coach and support local retail partners and installers on technical issues.
  • Provide technical assistance during Bang & Olufsen events and product presentations.
  • Operate and maintain a small warehouse for loan products, spare parts, tools, and installation materials.
  • Actively participate in service and retailer meetings, sharing insights and updates on technical activities.
  • Ensure feedback to headquarters to support product and service quality improvements.
What You Bring
  • Proven experience in service, including troubleshooting and system integration, ideally with AV and network solutions.
  • Strong technical competencies in connectivity, installation, configuration, diagnostics, and systematic troubleshooting.
  • Solid project management skills with attention to detail and organization.
  • Excellent communication skills and a customer-first approach.
  • Fluent in Danish and English (spoken and written).
  • Proficiency in Microsoft Office tools, including Outlook and Teams.
  • Ability to utilize Microsoft field service software on both laptop and tablet.
  • A valid driver's license and passport.
  • Ability to work independently from home when not on the road.

You will be in close contact with our Customer Care team, the Regional Service Manager, and the Global Manager for Corporate Field Service whom you will report to. Moreover, you will come into contact with our most valued customers, which will give you unique experiences – and you make sure to always respect their privacy and maintain confidentiality.

You will join a passionate and agile team at Bang & Olufsen, an iconic brand known for pushing the boundaries of luxury audio technology. With a global workforce of over 1,100 people from 55+ countries, we foster a diverse, inclusive, and innovative environment. At Bang & Olufsen, we value flexibility, mutual respect, and open communication, ensuring each team member has room to grow and make decisions independently.

Compensation: Competitive salary and benefits package.
Location: Denmark
Start date: As soon as possible.
Travel: Frequent travel across the middle and east parts (Zealand) of Denmark is required.

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