Night Concierge

Nido Living is seeking a Night Concierge - Resident Experience Specialist to join our team in Denmark. As a Night Concierge, you will be responsible for ensuring a consistently high level of service is provided to residents, guests, and the building during the busiest periods of the week.

Key Responsibilities:

• Monitor guests and users who access the building, carrying out patrols and monitoring live CCTV.
• React to emergency reports from residents and users of the site, dealing with anti-social behaviour effectively.
• Assist with general resident enquiries regarding the building or local area.
• Log calls received on the general office phone for the management team.
• Complete an end of shift report for the management team regarding any activities throughout the night that require follow-up.
• Carry out regular patrols of the residence.
• Ensure resident policies and procedures are followed.
• Monitor residents' and guests' arrival and departure from the site.
• Ensure the health and safety of all users of the building is upheld.
• Provide emergency first aid assistance where required.
• Report any illegal activities to the police.
• Respond to active fire alarms on site to establish whether it is a false alarm and begin emergency evacuation procedures if there is a genuine fire.
• Monitor CCTV and download any footage that is necessary for further action to be taken by the management team.
• Carry out low-level maintenance and escalate if support is required.
• Monitor the Building Management System throughout the shift to ensure a constant supply of heating and hot water to all residents.

Requirements:

• Experience working in a reception/front of house corporate environment, including site patrols and access control.
• Previous experience of using communication equipment.
• Conflict management experience.
• High level of customer care awareness and commitment to providing excellent customer service.
• Exceptionally clear communication skills and interpersonal skills.
• Reliable with excellent time-management skills.
• Good report writing skills.
• Good handyman skills.
• Able to work a variable shift pattern.
• First Aid training and/or IT literacy would be desirable.

About Nido Living:

Nido Living is a best-in-class real estate investment and operating platform focused on purpose-built student accommodation (PBSA). We have exciting plans to grow our portfolio offering throughout the UK and Europe, with a key focus on continental Europe for our next phase of expansion.

We deliver the best customer experience by creating and maintaining communities that place resident well-being and safety at their centre. Our teams and their focus on the resident experience are what makes us stand out and win awards. We aim to redefine industry standards for residents and investors.

We currently operate buildings across various cities in Ireland, Spain, Portugal, Denmark, and the Netherlands, with further developments in construction in the UK and Europe. With such an exciting growth plan, Nido Living has a long and prosperous journey ahead, which offers a great opportunity for an enthusiastic, like-minded individual to join us along the way.