Night Concierge

COMPANY BACKGROUND

Nido is a best-in-class real estate investment and operating platform focused on purpose-built student accommodation (PBSA). Nido has exciting plans to grow its portfolio offering throughout the UK and Europe, with a key focus on continental Europe for our next phase of expansion.

Nido delivers the best customer experience by creating and maintaining communities that place resident well-being and safety at their centre. Our teams and their focus on the resident experience are what makes us stand out and win awards. We aim to redefine industry standards for residents and investors.

Nido currently operates buildings across various cities in Ireland, Spain, Portugal, Denmark, and the Netherlands, with further developments in construction in the UK and Europe. With such an exciting growth plan, Nido has a long and prosperous journey ahead, which offers a great opportunity for an enthusiastic, like-minded individual to join us along the way. Please refer to the website for further information www.nidoliving.com.

You will be part of a team of 4 members, daily working to create the best student and co-living residency in Denmark.

PURPOSE OF THE ROLE

We are currently recruiting for two Night Concierges in Denmark, with the purpose of this role being to ensure that there is a consistently high level of service provided to residents, guests and the building overall, during the busiest periods of the week, whilst also upholding the high levels of customer service achieved by all Nido employees.

Due to the high level of international residents staying with us, part of this role will be to use your knowledge of the city and local area to provide general assistance to residents.

General duties will include monitoring guests and users who access the building use of common spaces within the building by carrying out patrols and monitoring live CCTV, reacting to emergency reports from residents and users of the site, dealing with anti-social behaviour effectively, and monitoring the perimeter and external areas of the property. Also carry out maintenance tasks within your skill set.

Requirements

• Working as part of the team and ensuring that information regarding residents and the residence are shared amongst all members of the team;
• Act as Front of House during the night by welcoming guests, and signing out any parcels received and any shared items that are available for residents to borrow;
• Assist with any general resident enquiries regarding the building or local area;
• Respond to any calls received from residents via the emergency phone;

• Log any calls received on the general office phone for the management team;
• Complete an end of shift report for the management team regarding any activities throughout the night that require follow-up;
• Carry out regular patrols of the residence;
• Ensure resident policies and procedures are followed;
• Monitor residents’ and guests’ arrival and departure from the site;
• Ensure that the health and safety of all users of the building is upheld;
• Provide emergency first aid assistance where required;
• Report any illegal activities to the police;
• Respond to active fire alarms on site to establish whether it is a false alarm and begin emergency evacuation procedures if there is a genuine fire;
• Monitor CCTV and download any footage that is necessary for further action to taken by the management team;
• Carry out low level maintenance and escalate if support is required
• Monitor the Building Management System throughout the shift to ensure that there is a constant supply of heating and hot water to all residents, report to the maintenance team immediately if there is a fault and arrange an emergency call-out.
• Support with administrative tasks prepared by the General Manager in advance of your shift.

PERSON SPECIFICATION:

• Experience working in a reception / front of house corporate environment including site patrols and access control
• Previous experience of using communication equipment
• Conflict management experience
• High level of customer care awareness and commitment to providing excellent customer service
• Exceptionally clear communication skills and interpersonal skills
• Reliable with excellent time-management skills
• Good report writing skills
• Good handyman skills
• Able to work a variable shift pattern
• First Aid training and/or IT literacy would be desirable