Global Ocean Trade Specialist
7 days ago
At Maersk, we are shaping the future of global trade and logistics by harnessing cutting-edge technologies and unlocking opportunities on a global scale.
As a key member of our team, you will focus on creating valuable relationships with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.
- Attend to customer requests and all issues related to Export cargoes via call, email, fax, and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on an ad-hoc basis.
- Closely follow up with Global Service Centers (GSC) to ensure Verify copy and Amended Verify Copy of Bill of lading sent to customers with high accuracy and timeliness. Handling failed sending at request.
- Provide extended follow-up with customers via phone on Special cargo detail submission, Documentation improvement, E2E promotion, Longstanding, and Ask For More.
- Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers.
- Coordinate within Customer Service Team on Customer Service performance improvement plan, follow-up, action plan to improvement, and target achievements.
- Perform other tasks as assigned by Supervisor, Customer Service Manager, and/or MCC Task Demarcation and Ownership (TDO) blueprint.
- Work overtime as per task distribution as when required.
- Participate in project implementation as an additional assignment when required.
We are looking for a talent with some years of experience in customer service and logistics background, proficiency in English and Vietnamese, strong ability to understand, communicate with, and effectively interact with people across cultures and countries, passion to drive closures & high-level customer service orientation – Customer Centricity, and a positive and proactive attitude.
Maersk is committed to a diverse and inclusive workplace and we are an equal opportunities employer, welcoming applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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