Delivery Support Specialist
4 days ago
About nShift
nShift is a leading provider of cloud-based delivery management solutions (SaaS) that enables the seamless shipment and return of nearly one billion packages across 190 countries each year. Our headquarters are in London and Oslo, with a global presence through offices in several countries.
We serve many of the world's top e-commerce, retail, manufacturing, and logistics companies due to our extensive network of over 1000 integrated carriers, nearly three times more than our competitors. If you frequently shop online, there's a high chance that nShift has powered your delivery experience.
Our mission is to shape the future of shipping by providing frictionless journeys for customers. We're seeking an additional support engineer to join our team in Bucharest, Oslo, or Aarhus, ensuring our customers have a great experience.
In this role, you'll work closely with various stakeholders to resolve technical issues quickly and efficiently. Your primary goal will be to deliver exceptional customer service while maintaining a professional demeanor.
To succeed in this position, you must possess strong technical skills, a service-oriented mindset, and excellent communication abilities. Fluency in English and Danish is mandatory for seamless collaboration within our international team.
Key Responsibilities:- Provide technical assistance to customers and partners via multiple channels
- Deliver Service Requests and help resolve Incidents
- Ensure SLA and CSAT compliance
- Proactively manage workload and expand product/domain knowledge
- Contribute to building a strong service-oriented team culture
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