Technical Support Specialist
3 days ago
A.P. Moller - Maersk is seeking a skilled IT Support Specialist to join our team in Aarhus, Denmark. This role involves providing technical support and troubleshooting for end-users, ensuring the smooth operation of our terminal's IT systems.
About the Role
As an IT Support Specialist, you will be responsible for handling incidents and requests in a fast-paced environment. You will work closely with international teams to resolve issues and provide excellent customer service. Key skills required include attention to detail, problem-solving abilities, and strong communication skills.
Responsibilities
• Provide first-line technical support for end-users
• Troubleshoot and resolve hardware and software issues
• Collaborate with internal teams to ensure seamless IT operations
• Maintain accurate records of incidents and requests
• Participate in on-call rotations to ensure 24/7 support
Requirements
• Technical IT background or equivalent experience
• Excellent communication and problem-solving skills
• Ability to work in a dynamic, fast-paced environment
• Strong understanding of ITIL processes and ServiceNow (an advantage)
• Familiarity with Microsoft and Apple products, iOS and Android devices, and Meeting room technologies
• Willingness to learn and adapt to new technologies
What We Offer
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Access to the latest technology and tools
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