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Process Improvement Specialist
2 months ago
Overview:
Are you passionate about enhancing operational efficiencies for leading global brands? If you possess a strong business acumen and aspire to elevate your career within a data-driven consulting environment, this role may be the perfect fit for you.
Key Responsibilities:
As a Business Process Consultant, you will collaborate with a diverse team dedicated to crafting innovative processes and delineating roles for some of the most prestigious organizations worldwide.
Your primary responsibilities will include:
- Conducting comprehensive interviews with both external and internal stakeholders to collect insights on the client's existing marketing operations.
- Designing the client's future marketing workflows by analyzing gathered data and customizing processes to align with their objectives and organizational structure.
- Reassessing and redefining the client's current roles to ensure alignment with the newly established processes.
- Evaluating the client's technology landscape to ascertain whether existing platforms can support the new processes, and making necessary adjustments or implementations.
- Identifying opportunities for enhancement and providing actionable recommendations to optimize overall performance.
- Creating operational playbooks and impactful presentations.
- Developing educational materials and facilitating training sessions to equip stakeholders with knowledge on new processes, tools, and templates.
- Assisting clients in the execution of new processes within their organizations, while gathering feedback and addressing any challenges that arise.
Collaborative Environment:
In this role, you will be part of a skilled team of process consultants, working in a dynamic and international setting that fosters both personal and professional growth.
Your work will involve close collaboration with experts from various domains, including technology, data, creative, and client services, ensuring a comprehensive approach to client solutions.
Qualifications:
The ideal candidate will possess a keen attention to detail and an understanding of the interconnectedness of different process components. You should be capable of navigating complex processes while also delving into specific details to comprehend their impact.
Additional qualifications include:
- A relevant master's degree in business administration, marketing, social sciences, or a related field.
- 1-2 years of experience in a similar role is preferred, although candidates with the right mindset and skill set are encouraged to apply.
- Experience in an agency or consultancy setting is advantageous but not mandatory.
- A proven ability to operate effectively in complex environments, both independently and collaboratively.
- Strong communication skills, including proficiency in research, writing, and presentations.
- Ability to cultivate and maintain cross-functional relationships.
- High proficiency in PowerPoint.
Flexibility to travel and work during varying hours is essential, as many colleagues and clients may be located in different time zones.
About the Company:
Wunderman is a leader in delivering personalized customer experiences, leveraging technology and data to foster meaningful connections between brands and their customers. Our diverse team of specialists is dedicated to driving transformation for some of the most respected brands globally.
We are committed to creating an inclusive work environment that values diversity and encourages professional development.
