Order Management and Logistics Expert
1 week ago
SOUNDBOKS is committed to delivering exceptional customer experiences through our innovative audio technologies. As an Order Management and Logistics Expert, you will play a critical role in ensuring that our B2B orders are fulfilled accurately and efficiently.
ROLEAs a key member of the Logistics team, you will be responsible for overseeing the entire order lifecycle, from receipt to delivery. This includes managing inventory levels, tracking shipments, and resolving any issues that may arise.
Your duties will encompass:
- Managing the reverse logistics process from partners, working alongside the internal repair team.
- Coordinating replacements and returns with the repair and commercial teams, ensuring alignment with agreements and warranty status, and reporting on these activities to the Logistics Manager.
- Operating in partner-specific platforms for real-time order tracking and delivery scheduling.
- Generating weekly/monthly reports on shipment accuracy, delays, and defect rates.
- Overseeing Electronic Data Interchange (EDI) activities for EU accounts.
To excel in this role, you will need:
- A minimum of 1-2 years of experience in freight forwarding or logistics, with expertise in domestic and international shipping.
- Familiarity with order management/logistic tools and Transportation Management Systems (TMS).
- Experience with shipping documentation, carrier selection, and rate negotiation.
- Excellent analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.
We are looking for a highly motivated and organized individual who can thrive in a fast-paced environment and deliver exceptional results.
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