Cafe Operations Manager
2 days ago
**Job Description:**
We are seeking a skilled Venue Manager to oversee the daily operations of one of our café locations.
Key Responsibilities:
- Lead, motivate, and support a team of staff to ensure a positive and efficient work environment.
- Manage scheduling, assign stations, monitor performance, and address issues professionally.
- Provide training and resolve workplace challenges, fostering a cooperative team culture.
- Coordinate scheduling adjustments and manage sick calls on a rotational basis.
- Ensure friendly, warm, and efficient service, consistently meeting customer experience standards.
- Promptly address any service issues or complaints with professionalism and empathy.
- Oversee station assignments to maintain smooth customer flow and engagement.
Operational Efficiency & Coordination with Bakery:
- Maintain appropriate stock levels, place orders, and ensure stations are fully stocked throughout shifts.
- Ensure café cleanliness, organization, and readiness, creating a welcoming atmosphere.
- Work closely with the bakery team, liaising with bakery management to coordinate shared spaces and ensure efficient workflow.
Compliance & Standards:
- Enforce health, safety, and hygiene standards, ensuring all staff comply with policies.
- Ensure adherence to dress code, phone use, and workplace standards consistently.
- Maintain daily communication with upper management and report any significant issues promptly.
Administrative Duties:
- Check and respond to emails regarding private orders, coordinate with the bakery team to confirm feasibility, and communicate orders with FOH staff.
- Handle any issues with private orders as they arise.
- Address issues with wholesale B2B partners and communicate with FOH and bakery as needed.
- Record sell-out times of products in a spreadsheet.
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