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Customer Service Experience Specialist Role
As a Customer Service Experience Specialist at Maersk, you will play a vital role in ensuring our customers receive exceptional service throughout their logistics journey.
Key Responsibilities:
Deliver best-in-class customer service through timely and accurate responses to customer inquiries.
Ensure seamless execution of end-to-end shipments, adhering to company procedures and customer agreements.
Take ownership of customer issues, collaborating with internal stakeholders to resolve them efficiently and effectively.
Maintain strong relationships with customers, understanding their business needs, drivers, and desires.
Proactively identify opportunities for improvement in processes and drive service delivery excellence.
Foster a culture of responsibility, organization, and urgency within the team.
Required Skills:
Result-oriented mindset
Problem-solving skills
Positive, proactive, and persistent attitude
Responsible and organized approach
Sense of urgency
Ability to work under pressure while maintaining quality focus
Effective stakeholder management and communication skills
Maersk values diversity and inclusivity in the workplace. We welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, or any other characteristic protected by applicable law.
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