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Global CX Expert

2 months ago

Copenhagen, Copenhagen, Denmark Maersk Full time
About the Role

We are seeking a skilled Global CX Expert to join our team at Maersk, where we move 20% of global trade every day. As part of our global family, you will be valued for your diversity and unique perspective.

Key Responsibilities
  • Customer Experience: Provide services to new customers once they are onboarded in the Maersk environment, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more.
  • Professional Stream: Work as an individual contributor with a focus on applying technical/discipline knowledge rather than managing people to achieve results. This includes coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and programs.
Who We Are Looking For
  • Excellent emergency resolution and cross-functional collaboration skills to deliver professional service to customers.
  • Sensitive to customer needs and commercial sense on value-added services.
  • Good analytical, problem-solving, and responsible for customer-specific performance monitoring, management, and discussion.
What We Offer

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.