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Director of Customer Experience and Growth

2 weeks ago

Copenhagen, Copenhagen, Denmark Salesforce Developers Full time
About the Role

The Director of Customer Experience and Growth will be responsible for leading and managing a diverse team of CSMs, fostering a high-performance culture, and promoting accountability, collaboration, and continuous improvement. You will also develop and execute strategies that ensure our customers derive maximum value from our solutions, aligning team goals with organizational objectives and tracking key performance indicators (KPIs) to measure success.

This role requires strong leadership and coaching skills, experience managing teams in fast-paced and dynamic environments, and a proven track record of driving customer success outcomes, including product adoption, renewals, and customer satisfaction.