Director of Customer Experience and Strategy

1 week ago


Copenhagen, Copenhagen, Denmark Salesforce, Inc. Full time

Salesforce, Inc. is a leader in innovation, constantly evolving to meet customer needs with cutting-edge solutions. We are committed to creating an inclusive, supportive, and growth-oriented environment for our employees. Our company provides extensive learning resources and opportunities for personal and professional growth. Your work will help change the way businesses interact with their customers, making a meaningful impact on both our customers and the world.

About the Role:

This is an exciting opportunity to join our team as a Senior Manager of Customer Success Operations. In this role, you will be responsible for leading and inspiring a team of Customer Success Managers (CSMs). You will ensure that your team delivers on our mission to provide exceptional customer experiences, drive product adoption, and contribute to our customers' long-term success.

  • Leverage data and analytics to continuously improve customer success outcomes and identify areas for operational improvement.

  • Develop and execute strategies that ensure our customers derive maximum value from Salesforce solutions.

  • Align team goals with organizational objectives and track key performance indicators (KPIs) to measure success.



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