Head of Delivery Excellence
7 days ago
SKG Services Europe is seeking a commercially driven individual who thrives in expanding support agreements and deliverables. The ideal candidate will develop and enhance our support offerings, functions, processes, and team within our growing business.
The successful candidate will have excellent communication and interpersonal skills along with exceptional relationship-building abilities. They will also have experience in managing expectations from multiple stakeholders, both internally and externally.
Job Description:
- Develop and implement effective service delivery processes to ensure customer satisfaction and SLA fulfillment
- Manage a team of professionals to achieve business objectives
- Identify opportunities for continuous improvement of service delivery processes and implement relevant solutions
- Participate in the growth and development of SKG Services Europe support offerings
- Responsible for estimation, budgeting, and resource (utilization) within the team
- Monthly reporting to customers on progress and actuals
Requirements:
A Must-Have: High level of intrinsic motivation
A Plus: Good experience in Microsoft tools like MS Project, Excel, PowerPoint, Visio; Possesses a high level of written and spoken English
We offer a competitive salary and benefits package along with opportunities for career growth and professional development.
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