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Head of Client Relationships

1 week ago

Copenhagen, Copenhagen, Denmark Sprint365 Full time

We are looking for a seasoned professional to join our team as our Head of Customer & Partner Success. As a key member of our leadership team, you will be responsible for driving and further developing a state-of-the-art service delivery approach, ensuring outstanding customer success.

About the Company

Sprint365 is a dynamic and innovative company that is revolutionizing the ERP industry. We are a team of bold minds working together to deliver exceptional results. Our solution is pre-configured, user-friendly, and ready to go, unlike other players who sell heavy marathon projects where everything must be built from scratch.

About the Job

Your daily tasks will include:

  • Managing client relationships: Build and maintain positive relationships with clients, providing regular updates on service delivery and addressing client inquiries and concerns proactively.
  • Developing and executing a long-term customer & partner strategy: Shape and drive a multi-year strategic plan, ensuring alignment with customer/partner goals by collaborating closely with leadership.
  • Being a trusted advisor: Help customers maximize the value of their Microsoft investment and serve as their strategic partner.
  • Driving revenue growth: Identify opportunities to expand collaboration and unlock additional value for both parties.
  • Coordinating service delivery: Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
  • Managing customer support activities: Spearhead our support team, oversee ticket resolution, and continuously enhance performance.
  • Monitoring service performance and quality: Track and monitor the performance of services, identify areas for improvement, and implement changes as needed, so that you ensure the services provided meet the required quality standards.
  • Improving processes: Continuously evaluate and refine customer success processes for maximum efficiency.