Floor Team Lead

2 months ago


Copenhagen, Copenhagen, Denmark JD Sports Fashion plc Full time

At JD Sports Fashion plc, we are looking for a talented individual to fill the role of Floor Manager. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and visual merchandising standards.

Key Responsibilities:

  • Lead the in-store team and provide visual support to the store, engaging customers through creative product placement and utilizing the latest fashion trends.
  • Be the first point of contact in personnel matters and motivate and support all team members.
  • Create window and in-store displays while maximizing store profitability through enticing visual concepts.

Customer Service:

  • Provide customers with excellent levels of customer service.
  • Support and deal with customer complaints and inquiries, providing the best possible outcome.
  • Ensure the personal appearance of sales team members is in line with company guidelines.
  • Have an understanding of the customer service measuring program.

Sales:

  • Ensure that targets are achieved and, where possible, exceeded.
  • Support and motivate staff service levels to maximize store sales.
  • Utilize in-store devices to offer customers the whole product range.
  • Use reports to assist in product placement of key selling lines.

Visual Merchandising:

  • Attract, engage, and motivate customers into making purchases in-store using the latest visual techniques.
  • Provide assistance with the maintenance of standards on the sales floor.
  • Keep stock clean and presentable at all times.

Training and Development:

  • Encourage, develop, and motivate personal progression throughout the store.
  • Provide assistance with the induction and training of new joiners.
  • Assist with the development of existing staff, ensuring personnel complete relevant E-Assessments.

Required Skills and Experience:

  • Retail supervisor experience is advantageous.
  • Excellent time management skills.
  • Strong verbal and written communication skills.
  • IT skills, including Microsoft Outlook, Word, and Excel.

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