Technical Solutions Manager

2 days ago


Copenhagen, Copenhagen, Denmark TradeDoubler Full time

About the Job

We are looking for a Technical Solutions Manager to join our team. As a key member of our client-facing support/technical support and project management team, you will be responsible for delivering efficient, quality implementations across Tradedoubler products and providing quality support to clients & colleagues within agreed SLA's.

Your main responsibilities will include managing the Tradedoubler affiliate platform on behalf of our advertisers, answering and resolving technical questions from customers and colleagues, maintaining continuous contact with customers in a proactive manner, quickly identifying the advertisers' needs in order to grow their business, supporting the sales team in meetings and calls, staying updated on changes in the market, documenting the client's evolution and any changes that may be relevant, leaning on the team to provide solutions and get different points of view, discussing results with the team periodically, learning from success cases with other clients and applying them, communicating any important client information to stakeholders, and liaising with Technical Customer Executives and Managers of other local Tradedoubler offices.

Your Profile

  • You're a results-driven professional with strong technical knowledge and troubleshooting skills combined with a commercial mindset.
  • You like working in a team as a key member, motivating others and leading by example.
  • You are excellent at communicating complex technical concepts to a non-technical audience.


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