Financial Support Specialist Role

1 week ago


Copenhagen, Copenhagen, Denmark Monta Full time

At Monta, we're passionate about making electric vehicle charging simple, accessible, and reliable for everyone. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

We recently closed a significant funding round, which has enabled us to double down on our successful software-only strategy by strengthening our investments in all markets and expanding our products to new sectors ready to set off on an electrified future.

We're looking for a talented Financial Support Specialist to join our Partner Support team, who will be a key element in shaping the culture, foundation, and future of this new branch of finance support within our team.

Your primary responsibilities will include communicating directly with our customers, business partners, operators, and VIP customers via conversations, email, messaging in a ticketing system, inbound and outbound calls, and ensuring they receive professional and friendly support at all times.

You will also collaborate with teammates and other departments to troubleshoot and solve queries, participate in expanding our financial knowledge base, and help build a solid foundation for the future.

As a Financial Support Specialist, you will prioritize tickets and ensure high-priority tickets are taken care of and dealt with accordingly and in a timely manner.

The ideal candidate will have a passion for helping people, enjoy getting nerdy about numbers and customer service, and possess excellent communication skills, both written and verbal.



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