Customer Support Professional
6 days ago
We are seeking a skilled Customer Support Professional to join our EMEA team, delivering exceptional customer experiences through proactive and timely support.
About the RoleThis is an exciting opportunity for a motivated individual to work in a dynamic environment, collaborating with colleagues from diverse backgrounds. As a Tier 2 Support Representative, you will be instrumental in resolving complex technical issues, escalating concerns, and providing guidance on product features and functionalities.
Your main focus will be to assist customers with installation support, troubleshooting, and liaising with Trackunit partners. You will also be responsible for documenting and tracking support interactions, providing feedback to product and development teams, and enhancing positive customer relationships.
- Key Responsibilities:
- Supporting customers with technical inquiries via phone and email.
- Analyzing and reporting product malfunctions.
- Collaborating with cross-functional teams.
- Enhancing customer relationships through effective communication.
As a valued member of our team, you can expect a stimulating work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' experiences.
We foster a culture of collaboration, compassion, and inclusion, where everyone feels valued and supported. Our flexible setup allows you to work from one of our hubs or from home, ensuring a healthy work-life balance.
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