IT Process Lead

6 days ago


Århus, Århus Kommune, Denmark OK a.m.b.a Full time
Om stillingen

Du bliver vores nye Senior IT Service Management Specialist i OK a.m.b.a. og vil være med til at forme vores arbejdsgange og styringspraksisser, så de understøtter en effektiv og velfungerende IT-organisation.

I rollen som Senior ITSM-specialist får du ejerskab af ITSM-området i en matrix-organisation og en central rolle i at skabe effektive arbejdsgange og tydelige kontaktflader i IT-organisationen.

Du vil være nøglen i at sikre strukturerede og optimerede processer på tværs af et stærkt team med 165 dygtige kolleger, hvor samarbejde og innovation er i fokus.

Hvad vil du gøre?
  • Sikre proces-governance for ITSM-processer i support, drift og øvrig IT-organisation, inklusive prioritering og fremadrettet proces-roadmap.
  • Governance og livscyklus på IT-organisationens ServiceNow-platform.
  • Repræsentere ITSM-perspektivet i IT-organisationens Operating Model.


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