Documentation Expert

4 days ago


Copenhagen, Copenhagen, Denmark Monta Full time
Job Description

We're looking for a talented Documentation Expert to join our cross-departmental Content Team. Your main responsibility will be to translate complex technical details into clear, concise, and accessible content for varied audiences. You'll play a key role in connecting the dots between Product and CX, ensuring that product information is centralized and shared. You'll collaborate closely with various team members in CX, Product, and Content to deliver high-quality, up-to-date technical information that empowers our customer-facing teams.

Key Responsibilities:
  1. Product Updates
    Develop release notes and deployment guides, ensuring they align with the latest product updates and release cycles.
  2. Help Center Management
    Manage the search engine and tagging matrix in the Help Center, maintaining accurate and comprehensive content.
  3. Content Development & AI Integration
    Work closely with CX and Content Team to implement content updates, webhooks, and API calls.
  4. Agent Support & Knowledge Sharing
    Provide training materials or technical insights to support teams post-release, ensuring seamless knowledge transfer.
  5. Tools & Collaboration
    Collaborate with cross-functional teams to gather information, prioritize content needs, and ensure alignment.

About You
  • Experience in creating technical documentation, user guides, and FAQs.
  • Familiarity with AI tools for content creation and localization.
  • Ability to simplify complex technical information and communicate effectively.
  • Collaborative mindset and a proactive approach to improving documentation and training processes.


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