Business Process Improvement Expert

5 days ago


Copenhagen, Copenhagen, Denmark Ramboll Full time

About the Role

We are looking for a Business Process Improvement Expert who thrives on enhancing operational processes, is passionate about digital transformation, and understands the power of deep implementation and the change management that goes with this.

As a key member of our operations team, you will integrate with a dynamic team in Copenhagen with connections worldwide. Your expertise will support our other strong suits in operational process ownership, change management, and business transformation.

Key Responsibilities

  • Drive the evolution of document management processes, focusing on usability and user experience to meet the highest standards of user-friendliness.
  • Champion user engagement by proactively involving stakeholders in shaping our Document Management system, ensuring their needs and expectations are met.
  • Capture and refine business requirements, ensuring a deep understanding of the challenges and goals to translate into effective solutions.
  • Conduct and oversee User Acceptance Testing (UAT) to validate that system functionality meets user requirements and deliverables are of high quality.
  • Lead the ongoing development and iteration of the document management and associated IT systems, driven by user feedback.
  • Engage with cross-functional teams to harmonize document management with broader business practices, guaranteeing a seamless user experience.


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