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Support Specialist Position

3 weeks ago

Copenhagen, Copenhagen, Denmark Klar Full time
Job Description

We are seeking a skilled Customer Service Specialist to join our vibrant team in Copenhagen. As the welcoming voice of our company, you will be responsible for ensuring customers feel valued and heard.

Key Responsibilities
  • Pick up phone calls, address customer inquiries through emails and social media messages, and provide assistance and guidance to customers.
  • Receive, review, and close customer claims related to Klar orders, including product defects, damages, or installation issues.
  • Act as a brand ambassador, representing the company's values and maintaining a positive brand image.

Requirements

  • Experience in Customer Service on the phone and online (2+ years).
  • Strong communication and negotiation skills.
  • Proactive approach and ability to work onsite at the office.