Customer Support Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Claimlane Full time

Claimlane Copenhagen, Capital Region of Denmark, Denmark

Customer Support Specialist

Claimlane Copenhagen, Capital Region of Denmark, Denmark

We are looking for a tech savvy Customer Support Specialist to be the first point of contact for all inquiries from our amazing customers, and to build a scalable support setup with modern tools to make it easy for our customers to self-serve.

About Claimlane

Claimlane is a rapidly growing B2B SaaS scale-up. We fix complex claims and returns processes for top retailers and brands like Matas, Coolshop, GANNI, and Hummel.

We're looking for A-players who want to make a difference and grow with the business. We value a strong positive attitude, a high sense of ownership, and long-term thinking. Attitude beats talent.

We want to build a unicorn business, and part of that is building a team with unicorn potential.

The role

As a Customer Support Specialist, you will play a key role in supporting our customers and in building a scalable support setup. Support is an extremely critical experience for customers and it will be your job to make sure they walk away from that experience feeling satisfied and more in love with Claimlane and to be able to deliver that experience at scale.

This is an exciting opportunity for a team player to contribute to the growth of our dynamic team. You will work closely with cross-functional teams and be an integral part of our success plans. As the company grows, there will be plenty of opportunities to move into other customer-facing roles and take on more responsibility over time.

Key Responsibilities

  • Handle all inbound requests from customers via phone and email
  • Build a scalable support setup using modern tools
  • Create and maintain an easy-to-use Help Center to promote self-service solutions
  • Share client feedback with the product team and help improve the product
  • Help the product team make the product more maintainable and more self-service
  • Configure and maintain client accounts
  • Ensure that the rest of the customer-facing team can work with minimal disturbances during the day
  • Develop a deep understanding of the product and effectively communicate the value to customers

Requirements

  • Obsessed with delivering value to customers & users
  • Comfortable guiding people through technical issues via email and phone
  • Able to navigate SaaS platforms with ease and see the bigger picture
  • Strong ability to work independently as well as part of a team
  • Professional communication skills in English
  • Positive, optimistic, and have a get-shit-done attitude
  • Have a builder mindset, this role requires handling the day to day but also building a scalable setup at the same time

Location and Compensation

Our office is in Nørrebro, Copenhagen. This is where you will be located. We have a strong in-office work culture. Our team enjoys coming in, but everybody has the flexibility to design their work, so it fits their lifestyles. Our compensation package is competitive, and we offer an attractive warrants/stock program.

If you are a positive and ambitious person who wants to take your tech & product skills to the next level, Claimlane will be the right vehicle for you, and we would love to welcome you. Don't waste time, apply now

Hiring Process

  • Intro Call: Let's see if we click (15–30 mins)
  • Culture Interview: Dive into values, mindset, and team fit (1–2 hours)
  • Focused Interview: We dig into your support skills and discuss how you would approach real world examples (1 hour).
  • References: A final check before we make things official

Apply on Linkedin or send your resume to asl@claimlane.com. We will be reviewing candidates on an ongoing basis. If you send a 60 second video introducing yourself you will move to the top of the stack but it is not required by any means.

Seniority level

Entry level

Employment type

Full-time

Industries

Technology, Information and Internet

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