Enterprise Network Solutions Engineer
1 week ago
Job Description:
We are seeking a skilled Enterprise Network Solutions Engineer to join our team at Masimo Corporation. As a Hospital Automation Systems Specialist, you will be responsible for providing troubleshooting, training, and technical support for our customers within Denmark and other regions. Your primary duties will involve working on Proof of Concepts, key account support, and further enhancing hospital automation solutions within key accounts.
Duties & Responsibilities:
- Assist in presales proof-of-concept activities
- Implement service sales strategies
- Assist with product sales and proposals as requested
- Identify potential customer training issues and propose solutions
- Be the customer advocate for all matters involving service for Hospital Automation Solutions
- Provide entire supplied system technical expertise and participate in technical training
- Follow up to ensure closure of product and training issues to ensure overall customer satisfaction
- Support/troubleshoot system problems
- Receive and respond to telephone calls and emails from key accounts and end users
- Document all complaints and failures per the Masimo Quality System
- Initiate repair/replacement of failed and/or defective products
- Convey information from the field regarding product suggestions, improvements, and enhancements to Product Marketing
- Plan and implement the installation of networked based systems
- Work with the clinical team to install and test systems
- Responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation
- Have a complete and thorough knowledge of the product and contribute to the development of new concepts, theories, and principles to enhance existing and new product design
- Conduct Biomed/IT training on Masimo systems
- Work on multifaceted problems that may require new and creative thinking to complete the project
- Utilize good judgment within broad policies and practices to complete established goals and maintain flexibility to allow changes
- Act in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management
- Function as an additional resource to the Tech Support team as needed for systems assistance
- Able and willing to work in hospital environments
- Must be able to and available for frequent domestic and local travel; sometimes with little notice for key account support
- Must be available for occasional international travel
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