Technical Ambassador

7 days ago

Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

**About the Role**

We're seeking a highly motivated and experienced Sales Engineer to join our Enterprise segment. As a key member of our Sales and Customer Success teams, you'll provide technical expertise and solutions architecture to our clients. Your primary goal will be to understand the technical needs of our clients and deliver tailored solutions that meet their requirements.

**Responsibilities**

  1. Collaborate with the Enterprise unit to understand client requirements and objectives
  2. Liaise with clients to conduct technical discoveries and assess their needs
  3. Design and architect comprehensive solutions that address customer needs and align with their technical infrastructure
  4. Address technical questions, concerns, and objections raised by customers during meetings, providing clear and concise explanations and solutions
  5. Plan and execute on validating our solutions fit and functionalities with the clients' technical infrastructure
  6. Partner with the Enterprise unit to support executing on strategic deals
  7. Translate proposed technical solutions into clear value propositions for customers
  8. Leverage your technical expertise to support the Enterprise unit in identifying and pursuing new opportunities

**Requirements**

  1. Proven experience in Sales Engineering, Professional Services, or a similar role
  2. Strong technical background with a fair understanding of software development and web technologies
  3. A command of HTML/CSS and skilled in JavaScript, Python, or other scripting languages
  4. Comfortable learning new technology/systems quickly and efficiently
  5. Excellent written and verbal communication skills
  6. Strong stakeholder management skills with the ability to bridge the gaps between technical capabilities and customer requirements
  7. Good business acumen
  8. Adept at delivering best customer service in a fast-paced environment
  9. Deep passion and understanding for processes & systems and proactive in seeking opportunities to learn and improve existing ones

**Benefits**

  • On-going career development, training, and one-to-one coaching via our in-house enablement team
  • Hybrid working model with 2/3 days on-site and the rest working from home
  • A lucrative commission structure, company bonus, and benefits
  • 25 days annual leave; after 12 months of continuous service, you'll be entitled to 5 extra annual leave days
  • 2 (paid) volunteering days a year to spend time giving back to the causes that matter to you and your community
  • At Trustpilot, we care about your well-being; you'll have full access to apps like Headspace, Blinkist, and LinkedIn Learning
  • Paid parental leave
  • Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go. It's complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available

**Why Join Trustpilot?**

  • We're passionate about helping people and businesses build trust together.
  • Our culture is fast-paced and dynamic, with plenty of opportunities for growth and development.
  • We value creativity and innovation, and we encourage our employees to think outside the box and come up with new ideas.

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