Customer Success Associate
2 weeks ago
K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service. To learn more about our company, please visit
Job SummaryWe are looking for a bi-lingual Danish/English, (if possible Swedish and Norwegian too) Internal Customer Success Associate, located in the Brondby, Denmark, with a track record of supporting client accounts, a telesales administrator who will support and develop customer relationships with our customers and help them solve problems and achieve business goals. This is a new level team member within the Customer Success team, and requires the role holder to be self-sufficient, flexible and keen to support the existing customer base. The role holder will report to the Global Director of Customer Success Management.
Key accountabilities- Serve as a key point of contact for a number of customers, for all their customer success matters.
- Maintain strong client relationships and maintain high levels of customer service/satisfaction. Using an internal network of relationships to ensure customers queries or concerns are dealt with promptly.
- To ensure the CRM system is updated with customer information in a timely and accurate manner.
- Update and track account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare updates/reports on account status.
- Collaborate with team members to identify and grow opportunities.
- Assist with challenging client requests or issue escalations as needed.
- Develop trusted relationships with clients and internal stakeholders.
- Support and share/close opportunities to maximise profits.
- Identify opportunities within the existing customer base.
- Relevant experience in a customer success environment using telesales across a client base (outbound call experience preferable).
- Preferred experience within the Retail, but not essential.
- Experience of updating and maintaining CRM system records as part of the account management process.
- Professional approach to team and client relationships.
- Track record of delivering against targets.
- A passion for delivering great service.
- Good sales, interpersonal and problem solving skills.
- Emotionally resilient under pressure.
- Good written and oral communication skills.
- Works well to deadlines and under pressure.
With colleagues and customers all over the world, we've created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving and because of this, there is always an opportunity to further your professional and personal growth.
What We Offer- An attractive salary
- An ambitious and international working atmosphere
- Appealing secondary benefits
At K3, we pride ourselves on offering equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, maternity/pregnancy status, sexual orientation, gender identity, disability, religious or political belief.
We care that our business creates a diverse and inclusive culture where everyone is respected and can be themselves. We create a better and more sustainable business for our employees, our partners, the communities we work in and our customers through building non-discriminatory procedures and practices. At K3, every individual has an equal chance to apply and be selected for posts pre-employment and an equal chance to be trained and promoted while employed with the organisation.
#J-18808-Ljbffr-
Customer Success Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Part timeAbout 'All Gravy'The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they're met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is engaging...
-
Customer Success Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout 'All Gravy'The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they're met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is engaging...
-
Customer Success Associate
6 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout 'All Gravy' The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they're met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is engaging...
-
Customer Success Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark K3 Business Technologies Group Full timeK3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service. To...
-
Associate Customer Success Manager
5 days ago
Copenhagen, Copenhagen, Denmark Contractbook Full timeIntroductionAs an Associate Customer Success Manager at Contractbook, your primary focus will be onboarding new customers and ensuring they achieve value quickly.You'll be working with a diverse range of customers, primarily SMBs, guiding them through onboarding, ensuring smooth adoption and renewal.This is an opportunity to apply technical expertise,...
-
Customer Success Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark K3 Business Technologies Group Full timeK3 Business Technologies Group is a leading global supplier of integrated business systems to retailers, manufacturers and distributors.Our ExpertiseWe have over 25 years' experience of delivering award-winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world-class software, tailored by our industry expertise and...
-
Success Team Associate
16 hours ago
Copenhagen, Copenhagen, Denmark Trustpilot Full timeSuccess Team Associate - Job DescriptionWe are looking for a motivated Success Team Associate to join our team in Copenhagen. As a key member of our Customer Success department, you will play a critical role in driving business growth and client retention.Your primary responsibility will be to manage a large portfolio of contract renewals for around 300...
-
Associate Customer Success Manager
18 hours ago
Copenhagen, Copenhagen, Denmark Trustpilot Full timeAssociate Customer Success Manager - DenmarkTrustpilot Copenhagen, Capital Region of Denmark, DenmarkOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.OverviewWe are part of an exploding industry...
-
Associate Customer Success Manager
3 weeks ago
Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full timeAssociate Customer Success Manager - DenmarkOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.OverviewWe are part of an exploding industry where we have conquered the global market and we're now...
-
Customer Success Specialist
16 hours ago
Copenhagen, Copenhagen, Denmark Trustpilot Full timeAssociate Customer Success ManagerWe are seeking a highly skilled Customer Success Specialist to join our team in Copenhagen. As a key member of our Customer Success department, you will play a pivotal role in ensuring the retention and growth of our small business customers.Your primary responsibility will be to manage and maintain a large portfolio of...
-
Customer Success Professional
2 weeks ago
Copenhagen, Copenhagen, Denmark K3 Business Technologies Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at K3 Business Technologies Group. As a key point of contact for our clients, you will be responsible for maintaining strong relationships and delivering exceptional customer service.Key ResponsibilitiesServe as a Key Point of Contact: Provide timely and effective...
-
Customer Success Team Member
2 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout Us: We are a rapidly growing startup that is revolutionizing the way companies approach employee engagement. Our mission is to provide modern, user-friendly tools for frontline workers that make their lives easier and more motivating.We've already made significant strides in the Nordic market, working with top brands like Q8, 7-Eleven, and Best...
-
Business Development Associate
3 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout All Gravy, a fast-growing company in the Nordics.We are modernising the tools for frontline employees and transforming their experience into one that is engaging and motivating; making their lives easier - from getting paid to developing their careers.We're innovating on the whole employee journey: from being recruited, onboarded, growing skills,...
-
Customer Success Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Part timeAbout Our TeamWe're a passionate and ambitious team driven by our mission to modernise the employee experience. With a focus on innovation and collaboration, we're building a product that people love and aspire to use.This role offers a unique opportunity to join our dynamic startup environment and contribute to our growth. As a Sales Development...
-
Business Development Specialist
3 days ago
Copenhagen, Copenhagen, Denmark SAP SE Full timeSAP SE, a global leader in enterprise software, is seeking highly motivated individuals to join our Solution Advisor Associate role within the SAP Academy for Customer Success.About the Role:The Solution Advisor Associate will work closely with customers and prospects to understand their business challenges and provide tailored solutions using SAP's...
-
Associate Customer Success Manager, SMB, Benelux
18 hours ago
Copenhagen, Copenhagen, Denmark Trustpilot Full timeAssociate Customer Success Manager, SMB, BeneluxTrustpilot Copenhagen, Capital Region of Denmark, Denmark4 days ago Be among the first 25 applicantsOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of...
-
Customer Support Associate
1 week ago
Copenhagen, Copenhagen, Denmark Claimlane Full timeJob DescriptionWe are seeking a talented Customer Support Associate to join our team at Claimlane.The ideal candidate will be responsible for handling all inbound requests from customers via phone and email, building a scalable support setup using modern tools, and creating an easy-to-use Help Center to promote self-service solutions.In this role, you will...
-
Customer Success Director
1 week ago
Copenhagen, Copenhagen, Denmark Salesforce Full timeJob DescriptionWe are seeking an experienced professional to fill the role of Customer Success Director. The successful candidate will be responsible for leading a team of highly skilled Customer Success Managers, fostering a high-performance culture, and promoting accountability, collaboration, and continuous improvement.About the Role:Lead and inspire a...
-
Customer Success Strategist
1 day ago
Copenhagen, Copenhagen, Denmark 3Shape AS Full timeUnlock your full potential in a dynamic commercial development role at 3Shape A/S. We are seeking an experienced Senior Program Manager to lead our customer success initiatives and drive business growth.About the PositionThis is a key position within our Global Customer Success team, where you will be part of establishing the Customer Success function in our...
-
Customer Success Leadership
2 weeks ago
Copenhagen, Copenhagen, Denmark Salesforce, Inc. Full timeJob Description:A Senior Manager of Client Success at Salesforce, Inc. is responsible for leading and inspiring a team of highly skilled and passionate Customer Success Managers (CSMs). The ideal candidate will ensure that their team delivers on Salesforce's mission to provide exceptional customer experiences, drive product adoption, and ultimately...
