System Engineer Retail IT Operations Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark Circle K Full time
Job Description

The System Engineer, Retail IT Operations will be a key member of our second-line retail operations team in Denmark. Primary focus will be supporting the company-owned, franchise, and dealer partner store operations in a level 2 role.

The position requires good IT knowledge and relevant experience with retail systems is an advantage. The role will be in close collaboration with external vendors, internal stakeholders, and in alignment with business strategy and requirements to ensure that the IT operations are secure.

Danish and English language are a requirement along with good written and oral communication skills. The suitable candidate will be structured, self-driven, and able to work off their own initiative. Working in the Circle K retail system environment, the suitable candidate will be part of a dedicated team supporting Denmark and also support within the EU countries as part of the global tech organization.

Key Responsibilities
  • Support remote and on-site to 1st line service desk team, 3rd line SME, local service partners, end users, and customers to secure store operations.
  • Installation of OS and 3rd party application software, desktop OS, and application support.
  • Configuration, maintenance, and support of devices and applications within the retail environment – Back office and Point of sale applications.
  • Support with new store openings, migrations, decommission, and align with business-driven needs that need IT functionality or support.
  • Software distribution, updating, patching, and deployments to the retail estate to ensure secure and stable operations.
  • Troubleshooting and coordination of customer and local business unit issues, ownership, and escalation of issues if required.
  • Incident, problem, and change management – ensuring accurate information is applied to the logging system and timely closure of incidents, problems, or changes.
  • Monitoring and Resolving alarms generated from alerts on the supported systems.
  • Communication services configuration, maintenance, and support – Network, WAN, LAN, Wi-Fi, and associated equipment.
  • Follow up vendors and partners to ensure secure and cost-effective operations in line with agreed SLAs.
  • Follow up on agreed quality, security, and performance KPIs to ensure secure and stable operations.
  • Ensure that IT operational routines are fully documented and followed by vendors and internal resources.
  • Training and education of vendors and internal resources.
  • Projects – Participate or manage projects relating to the Retail IT environment – Coordination and execution of project plans and tasks local, European, or global where required.
  • Budgeting and accounting control for the hardware and service spend.
  • Contribute to improve Retail IT operational quality and excellence by working in close collaboration with business units and other IT departments. Apply an initiative-taking approach regarding operational problems in the station network and informing key stakeholders of outages and resolutions.
  • Support of hardware, software, and standards within the Circle K IT retail environment and towards service partners.
  • Take ownership, be accountable, and be service-oriented to support delivery to and from service partners and internal stakeholder teams.
Skills/Experience
  • Diploma or Degree education background in an IT relevant area.
  • 3 - 5 years' experience from an IT operational, Field Service, Level 1/2 service desk, or retail IT environment role.
  • Database and SQL experience.
  • Network topology and support experience.
  • Experience with managing distributed systems and locations.
  • Experience with managing Microsoft products and systems.
  • Experience in a Service delivery role or experience with managing external vendors.
  • Fluent oral and written Danish and English.
  • Driving License.

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