Hamburg Store Leadership Opportunity

6 days ago

Copenhagen, Copenhagen, Denmark Copenhagen Coffee Lab Full time

Copenhagen Coffee Lab is a hand-craft coffee roastery, wholesaler, cafe and bakery chain founded in Copenhagen in 2013. We have marked our presence in Denmark and throughout Europe with 35+ cafes in Denmark, Germany, France, and Portugal.


We are seeking a motivated Assistant Store Manager to join our crew. As an Assistant Manager, you will play a vital role in supporting the Store Manager with day-to-day responsibilities, overseeing staff, and ensuring our guests receive an unforgettable experience.



Responsibilities

  • Handle customer complaints and resolve issues that require attention.
  • Manage schedule changes, employee call-ins, and other staffing matters to maintain smooth operations while the Store Manager is not present.
  • Step in for absent employees, ensuring the business continues to run seamlessly.
  • Lead by example and serve as a role model for the team, consistently providing exceptional service and attention to detail.
  • Delegate tasks to employees and keep day-to-day activities organized.
  • Conduct trainings and provide one-on-one guidance to employees, in collaboration with the Store Manager.
  • Resolve disputes between employees, fostering a positive and harmonious work environment.
  • Motivate employees to perform at their best, recognizing and encouraging their achievements.
  • Maintain a safe and clean work environment, upholding hygiene and safety protocols.
  • Provide updates to the Store Manager and collaborate on operational responsibilities.
  • Assist in managing tasks assigned by the Store Manager to drive overall success.
  • Cover all Store Manager responsibilities during their absence, ensuring the Store operates smoothly.


Skills and Qualifications

  • A strong understanding of German and English language skills at speech and conversational level.
  • Motivational skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Customer service-oriented mindset.
  • Strong problem-solving skills and the ability to think creatively.
  • Organizational skills to keep operations running smoothly.
  • Flexible work hours to accommodate studies and personal commitments.
  • Opportunity to gain barista skills and learn about specialty coffee and brewing techniques.
  • Potential for career advancement within the company.


Are you ready to take on the challenge and contribute to our café's success? We welcome your expertise and enthusiasm.

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