Customer Service Team Leader

2 weeks ago


Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

This role offers a unique opportunity to combine leadership with operational excellence in a hybrid work environment.

As a Customer Service Team Leader, you'll guide and motivate your team while working alongside them to ensure smooth daily operations.

Key Responsibilities:
  • Manage tasks and plan workloads to optimize team performance
  • Resolve challenges and foster collaboration among team members
  • Identify and implement process improvements to enhance efficiency and customer satisfaction
  • Provide ongoing support and mentorship to team members

You'll also be responsible for training new team members and preparing performance reports to analyze data and improve service.

Requirements:
  • Strong leadership and motivational skills to guide and develop a team effectively
  • Excellent problem-solving abilities to quickly identify root causes of customer issues
  • Strong communication skills in English
  • Highly organized and skilled at task prioritization
  • Collaborative mindset to work seamlessly with other departments


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