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Shipping Operations Coordinator

2 weeks ago

Århus, Århus Kommune, Denmark nShift Full time
About nShift
nShift is a pioneering company in cloud-based delivery management solutions. We strive to make logistics operations more efficient, enabling the seamless shipment and return of nearly one billion packages annually across 190 countries.

With a presence in London and Oslo, and a global workforce of over 500 employees, nShift provides innovative solutions to the world's top e-commerce, retail, manufacturing, and 3PL companies. Our unique ability to integrate with over 1000 carriers sets us apart from competitors.

Our vision is to transform the shipping industry, one frictionless journey at a time.

Purpose of Role
nShift is undergoing significant growth and seeks a highly skilled support engineer to join our team in Bucharest, Oslo, or Aarhus. As a key contributor, you'll collaborate closely with customers and partners to provide technical support via various channels. Your main objective will be to deliver exceptional customer experiences by efficiently resolving issues and maintaining high levels of satisfaction.

You'll be responsible for handling Service Requests, resolving Incidents, and ensuring compliance with SLA and CSAT standards. To excel in this role, you must possess technical expertise, a service-oriented mindset, and excellent communication skills.