Digital Identity Expert

2 days ago


Ballerup, Ballerup Kommune, Denmark Nets AS Full time

As a Digital Identity Expert at Nets A/S, you will be part of the eID Solutions business team that is at the forefront of creating secure identity solutions and innovative services for tomorrow. Our state-of-the-art solutions empower both private and public sectors to deliver fast, secure, and compliant digital services to their users.

We are looking for a customer-oriented, service-minded, strong communicator to join our 2nd level application support team for the eID (electronic identification) solution MitID. MitID is critical infrastructure in Denmark developed in collaboration between the Danish state and financial institutions to have a single solution working across public and private sector.

In your daily work, you will engage with customers as well as highly skilled colleagues among us like developers, testers, and architects working in the MitID project. You will be joining a team of five colleagues, where we deeply value open communication, collaboration, and mutual respect.

Main Responsibilities

  • Deliver expert application support for microservices-based applications
  • Seamlessly collaborate with end-user support and development teams to ensure timely technical and business case resolutions
  • Exercise comprehensive end-to-end ownership for assigned cases
  • Meticulously troubleshoot and analyze existing cases to uncover trends and patterns
  • Ensure strict compliance with internal team obligations and contractual commitments
  • Efficiently manage the backlog and enhance the knowledge base through detailed documentation

Requirements

  • Fluency in Danish and English is a must for both written and oral communication
  • 2-3 years of hands-on experience in Java, .Net, or C#
  • Comfortable with Oracle DB, SQL queries, and everyday operating systems like Windows and Linux
  • Experience supporting mobile or web applications
  • Familiarity with the ITIL framework is a plus; training will be provided if needed
  • Some familiarity with ServiceNow or similar ITSM tools or Atlassian tools like Jira or Confluence would be fantastic
  • Excellent analytical and investigational skills
  • Able to thrive in a busy, fast-paced environment and keep a level head during peak hours
  • Strong will to find a solution/workaround for incidents/issues quickly
  • Self-driven with a proactive attitude
  • Excellent communication and cross-functional collaboration skills

Salary

The estimated salary for this position is around 58000 DKK per month, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plan, and generous paid time off.

Why Choose Nets A/S?

Nets A/S is a dynamic and growing company that values innovation, teamwork, and diversity. We offer a collaborative and inclusive work environment, where employees can grow professionally and personally. If you are passionate about digital identity solutions and want to be part of a talented team, apply now



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