Base Management Analyst with a Focus on Data
22 hours ago
The overall accountability of the Customer Base Management team is to reduce churn and optimize GPPU across all portfolios. As a Commercial Analyst, you will play a crucial role in achieving this goal. You will analyze complex data to identify business opportunities and inform decision-making. Your key responsibilities include operating within channels and related processes, automating insights, and proactively monitoring performance.
About the Team:
The Customer Base Management team is responsible for managing our customer base and ensuring that we deliver high-quality services to our customers. We are a dynamic team that is passionate about data analysis and improving our operations.
Your Key Responsibilities:
- You will analyze complex data to identify business opportunities and inform decision-making.
- You will automate insights and reports used to identify pain points, track KPIs, and movements to improve data access.
- You will own, manage, and improve forecasting and budgeting processes on relevant metrics like terminations, churn, and migrations.
- You will assess implemented initiatives for continuous improvement and create best practice methods for evaluation.
About You:
To succeed in this role, you should have strong analytical skills, be able to structure and analyze large amounts of data using different tools, and possess great communication skills. Experience with building data models & reports and presenting insights in visualization tools is a plus.
What We Offer:
- A work atmosphere characterized by openness and humor with committed colleagues.
- A place that promotes a healthy work-life balance and supports employee well-being.
- An opportunity to engage and develop together with a wider community of analysts.
- An opportunity to be part of building a modern data and insights framework.
- A commitment to fostering a diverse and inclusive workplace.
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