Community Engagement Specialist
3 days ago
About the Role
We're seeking a highly motivated and organized Community Manager to join our team at IWG plc. As a Community Manager, you'll play a key role in creating a vibrant and thriving community for our members, visitors, and guests.
Key Responsibilities
- Run the daily business at your location, ensuring a seamless experience for our members and guests.
- Develop and implement strategies to drive customer retention and community engagement.
- Collaborate with the sales team to provide exceptional customer service and support.
- Manage the reception area, including greeting members, handling inquiries, and providing information about our services.
- Coordinate events and activities that foster a sense of community and connection among our members.
- Work closely with the operations team to ensure the smooth operation of our facilities.
Requirements
- Proven experience in hospitality, events, or a related field, with a strong background in customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members, guests, and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Familiarity with MS Office and other IT packages.
What We Offer
- A competitive salary package and benefits.
- A dynamic and supportive work environment with opportunities for growth and development.
- Training and development opportunities to enhance your skills and knowledge.
- A chance to work with a leading company in the flexible workspace industry.
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