IT Support Specialist in Denmark
2 days ago
We are seeking a skilled IT professional to join our dynamic team in Hørsholm, Denmark. As part of our new IT strategy, you will be responsible for providing global IT support to ALK colleagues across the globe.
Your Role:You will be part of a skilled, collaborative team that provides global IT support, particularly for users in Europe. Based in Hørsholm, you will manage IT issues and requests for ALK colleagues across the globe, ensuring seamless on-site support at our Danish location.
Key Responsibilities:- Global End-User Support with a primary focus on European colleagues.
- Issue Management and Escalation in line with service-level agreements.
- IT Service and Training - delivering one-on-one and group IT training sessions.
- Device and Application Support - from setup to ongoing assistance for IT devices and software.
- System Setup and Configuration - including software installations, printer configuration, and video conferencing.
- User Administration - managing accounts and access rights.
- 5+ years of experience in IT support or a similar technical role.
- Fluent Danish and English language skills (required).
- Strong foundational knowledge of IT platforms, hardware, and software installations.
- Hands-on experience with user administration in Windows and Office 365.
- Proficiency in IT support best practices and problem-solving methodologies.
- Ability to prioritize and delegate tasks effectively.
- Willingness to travel internationally (15-30 days per year).
ALK Global IT is a global organization with approximately 145 employees, three main hubs in Denmark, Spain, and Poland, and IT staff on our production sites and regional sales hubs in EU, US, and China.
We believe that good results and IT services go hand-in-hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day.
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