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Customer Experience Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark Dixa Full time

About the Role

We are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer success organization, you will play a vital role in ensuring the satisfaction and retention of our customers.

Responsibilities

  • Build strong relationships with customers, understanding their business goals and needs.
  • Create customized success plans for delivery through our platform and partnerships.
  • Track key metrics for customer success and develop action plans to address areas for improvement.
  • Provide training and support to ensure customers achieve optimal results from our platform.
  • Serve as the voice of the customer within our organization, advocating for their needs and feedback.
  • Work closely with internal teams to resolve customer concerns and deliver solutions.
  • Proactively monitor customer health and engagement, identifying potential risks to retention and developing strategies to mitigate churn.
  • Collaborate with account management teams to drive product adoption and expansion opportunities.

Requirements

  • Proven experience in customer-facing roles, such as customer success, account management, or sales.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Excellent problem-solving abilities and a proactive approach to addressing customer needs.
  • Familiarity with customer success tools and platforms.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to travel internationally when needed.
  • Experience working with SaaS or technology products.