Digital Engagement Expert

3 days ago


Copenhagen, Copenhagen, Denmark Social Element Full time

We are seeking a highly skilled Social Media Community Manager Specialist to join our team at Social Element. In this role, you will be responsible for connecting with our brand's audiences across multiple social media platforms and creating a true sense of community through meaningful interactions.

You will be a master of context as you address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with our tone of voice. You will also be at the forefront of managing and growing an enthusiastic online community, moderating conversations to ensure a welcoming and judgement-free zone where consumers feel safe and respected.

Our ideal candidate will have excellent Danish language skills, advanced English language skills, and background experience in engagement, social customer care, and/or community management. We're looking for a self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home.

We operate a BYOD Policy, which means you'll need to meet certain technical requirements to carry out this work. Our key responsibilities include managing and growing online communities, addressing customer inquiries and comments, moderating conversations, and meeting technical requirements.

About Us:

We are Social Element, a leading global and independent full-service social media agency on a mission to make social better for everyone. We believe that every comment and piece of content shared reflects positively and authentically on our brand.

We are looking to build our current talent pool for Danish Social Media Community Managers to support future work with a leading automotive client and a well-recognised financial powerhouse. If you're passionate about social media and community management, we want to hear from you

Requirements:
  • Excellent Danish language knowledge
  • Advanced English language skills
  • Background experience in engagement, social customer care, and/or community management
  • Social media knowledge and experience
  • A confidence with digital technology


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