Global Customer Engagement Lead
4 days ago
At LEO Pharma, we're on an ambitious path to become leaders in medical dermatology worldwide. Our mission transcends the conventional, and we're looking for an experienced Senior Global Digital Customer Engagement Manager to drive substantial changes across key markets.
About the OpportunityThis role offers a diverse array of tasks, allowing you to see and influence the mechanics of a global role within a well-established and highly collaborative team. As a strategic thinker who is action-oriented and has a passion for digital marketing and customer engagement, you'll excel in a fast-paced, global environment.
Responsibilities and Requirements- Developing and executing digital marketing campaigns across diverse international markets and various channels
- Designing and launching Customer Engagement journeys
- Leading Digital Transformation Initiatives and Defining Strategic Change Management Directions
- Coordinating Cross-Functional Projects with Global Stakeholders, Local Market Teams and External Partners to Ensure Strategic Alignment
- Serving as a vital liaison between technology and brand teams to ensure seamless integration and collaboration
- 5+ years of experience in the pharmaceutical industry, or other regulated industry including Healthcare, Life Science or Medical Technology
- Academic degree in Science, Business or IT
- Strong understanding of digital marketing channels, tools, and IT platforms (CRM, CMS like Veeva PromoMats, Veeva CRM, Sitecore, Salesforce Marketing Cloud, etc.)
- Experience in building customer engagement journeys and executing tactics
- Previous experience working within a matrix organization
- Excellent communication skills and good time management abilities
- Fluency in English, both written and spoken, is crucial
- A proven ability to manage several ongoing projects with the necessary prioritization and within agreed deadlines
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