Specialist til Corporate og Expat
1 month ago
Falck Danmark A/S søger en Specialist til Corporate og Expat. Som Specialist vil du være en del af et team på 9 specialister med ansvar for jeres område, men med et tæt samarbejde.
Dine opgaver vil være meget alsidige og selvstændige, og spænde fra hands-on driftsopgaver til mere strategiske udviklingsopgaver. Du vil deltage i kvalitetsmålinger og audits i samarbejde med kollegaer i forskellige afdelinger.
Stillingen er en fuldtidsstilling på 37 timer pr. uge. Du vil være ansigt udadtil mod firmakunder og forsikringsselskaberne, og være en vigtig sparringspartner for ledelsen, såvel som for vores Assistance koordinators.
Opgaverne:
- Sparring med kolleger og feedback på konkrete sager
- Kontakt og sparring med de forsikringsselskaber, der du har ansvaret for
- Sagsbehandling af alle typer sager: komplekse, medicinske, transporter mm.
- At assistere Team Managers med at opretholde et højt kvalitetsniveau, samt overholdelse af SLA
- Fortolkning af vilkår og forsikringsbetingelser
- Agere support vedr. tekniske driftsmæssige problemer
- At sparre og hjælpe den uddannelsesansvarlige ift. kompetenceudvikling
- At håndtere henvendelser og reklamationer fra kunder
- At få afregninger til vores kunder på rette spor, når noget er gået galt
- At sørge for vedligehold og opdateringer af diverse SOP'er og processer
- At agere operationel kundesupport
- Driftsansvarlig som dag/aften Supervisor
Om dig:
For at komme i betragtning til stillingen som Specialist er det en forudsætning, at du har minimum 4-5 års operationel erfaring som Assistance koordinator med erfaring i håndtering af corporate og expat produkter.
Det er desuden vigtigt, at du:
- Trives med at arbejde selvstændigt, disciplineret og struktureret
- Sætter en ære i at give konstruktiv feedback
- Evner at prioritere opgaverne korrekt, også når der er travlt
- Er imødekommende, og trives med en stor kontaktflade internt såvel som eksternt
- Er omstillingsparat, effektiv og har en positiv indstilling
Stillingen er som udgangspunkt dagstid, dog med enkelte Supervisor vagter som kan ligge udenfor almindelig dagstid. Vi forventer derfor, at du udviser fleksibilitet, hvis der er behov for din ekspertise på visse ydervagter, idet alarmcentralen har åbent 24/7.
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