Digital Business Transformation Manager
4 days ago
We are seeking a highly motivated Digital Business Transformation Manager to manage a seamless integration of business, design, technology, and agile delivery across our digital initiatives. This role combines the structured orchestration of a Release Train Engineer with the creative problem-solving and process optimization of a Design Operations Manager.
About the RoleYou will be at the heart of our digital transformation, enabling cross-functional teams to work coordinated to create remarkable customer experiences. You thrive in building and optimizing structures with a practical, results-driven approach.
Key Responsibilities- Work closely with CX & Design leadership and key stakeholders across design, business, and IT to establish a scalable and customer-centric way of working – from project-based to journey- and product-led in a scaled agile set-up.
- Collaborate with Experience Leaders, Product Managers, Product Owners, and agile teams to develop a common and aligned agile toolbox, always taking the customers' point of view.
- Bridge user needs, business goals, and IT requirements to establish and govern realistic and holistic roadmaps across CX & Design.
- Increase and maintain CX & Design productivity by introducing valuable methods, tools, and standards connected to our agile delivery model and operations aiming to be more data-driven.
- Host and facilitate key formats like joint planning sessions and sharing information across the teams to ensure a more transparent and coordinated way of working.
- Manage our CX & Design workstreams and ensure proper gates to validate what we do, e.g., via built-in user testing and customer data dashboards.
- Coordinate and administrate tools like Figma, Phrase, Adobe Analytics, Azure DevOps, testing tools, and others to ensure everything is up and running for working across disciplines.
- Keep track of and document best practices to be able to extend and scale our way of working.
You have a Master's degree in design, engineering, or business with a primary focus on understanding customer needs as the outset for what to do, when, and how. You have 5-10 years of work experience within agile and design thinking processes from a corporate company, where you have been part of maturing the ways of working.
A great collaborator building trust and confidence towards our many stakeholders. The corporate language is English, so you need to have professional proficiency in English both verbally and in writing.
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