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Team Leader

2 months ago

Copenhagen, Copenhagen, Denmark JD Group Full time

Join Our Dynamic Team

Are you passionate about urban fashion and footwear? Do you thrive in a collaborative environment and aim to deliver exceptional customer service? If you have prior experience in a leadership role and enjoy inspiring your peers, we want to hear from you

Position Overview:
As a Team Leader at JD Group, your primary responsibility will be to ensure that our customers receive outstanding service from our team. You will play a key role in enhancing store profitability by surpassing sales targets and utilizing in-store technology, while also contributing to a cohesive team environment. Additionally, you will support Senior Management in maintaining store standards, training new staff, and assisting with administrative tasks.

Customer Engagement

Lead by example and foster a customer-centric approach within the team. Strive to elevate the quality of customer service. Recognize customer needs and provide attentive service. Recommend suitable products and offer alternatives when necessary. Inform customers about new arrivals and potential future needs. Ensure that service quality encourages repeat visits. Deliver courteous and responsible service to all customers.

Sales Performance

Engage with and sell to as many customers as possible. Manage multiple customer interactions simultaneously, ensuring all are attended to. Familiarize yourself with the layout of all merchandise to maximize sales opportunities. Implement current promotions and maintain stock presentation as directed. Collaborate with team members to enhance overall sales performance. Utilize effective selling techniques, including the promotion of accessories.

Visual Presentation

Assist in upholding standards on the sales floor. Ensure that stock is clean and visually appealing at all times. Replenish stock levels as needed, ensuring a full size range is available. Verify that all products are accurately priced. Keep displays current and engaging.

General Responsibilities

Adhere to all company policies and procedures. Maintain a professional appearance in line with company standards. Help keep stock areas and staff facilities organized and tidy. Assist with the receipt and organization of deliveries. Be prepared to cover for colleagues and perform various duties as required.

Additional Responsibilities

Support the onboarding of new sales staff. Aid in supervising junior team members. Participate in the training and development of new staff. Fulfill keyholder duties. Handle administrative tasks as needed. Assist in implementing security protocols.

Required Skills and Experience

Excellent communication and leadership abilities. A collaborative mindset. Outgoing and confident demeanor. Strong sales capabilities.

At JD Group, we recognize the dedication of our employees in driving our success, and we offer a range of benefits:

Employee discounts on JD Group products and other affiliated brands. Pension plan. Opportunities for personal and professional growth.

We look forward to your application